We provide our customers with a 30-day satisfaction guarantee. After 30 days from the date of delivery, we are not able to offer a refund or exchange on your purchase.
To qualify for a return, the purchased item must be a regular priced item, in its original packaging, unused, in the same condition as you received it. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received and your returned item. We will also notify you within a reasonable period whether we will approval or reject your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a few days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank or credit card account again, then contact your credit card provider as it may take some time before your refund is officially posted. After you have contacted your bank, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will refund to the gift giver and they will be alerted that you returned their gift.
To return your product, you should email us at firstname.lastname@example.org. You will be responsible for paying your own shipping costs for the returned item. Shipping costs are non-refundable and any refunds issued will be reduced by the original shipping cost.